We are looking for a talented and enthusiastic Customer Success Consultant to join our team. You will work closely with our CEO, COO, Director of Customer Success, and senior clients as owner of large, strategic accounts (e.g., states, large corporations). You will work in a team-oriented environment, collaborating with sales, marketing, product, and engineering to delight clients and grow accounts.
PAIRIN is a social enterprise company with a mission to make education relevant and hiring equitable. The PAIRIN team believes that by providing the right data, tools, and resources, we can remove the barriers that prevent people and organizations from reaching their maximum potential.
You will report to the Director of Customer Success, and split your time between managing and growing large client implementations and supporting Customer Success process improvement.
Our enterprise client business is growing rapidly. We’re onboarding clients that are 10x larger than ever before. You will ensure client success by taking full ownership of client accounts and projects – creating and implementing processes for managing stakeholders, coordinating resources, reporting progress, and growing our largest accounts.
At the same time, our regular client business is growing rapidly, and we must continue to provide a high level of customer support as we scale. You will become a key member of our Customer Success team, directly assisting customers, developing product expertise, designing and implementing new helpdesk and other processes, and backing up other teammates as needed.
You are service-oriented, energetic, resilient, persistent, adaptable, self-motivated, empathetic, entrepreneurial, tech savvy, a continuous learner, and an exceptional communicator. You have extraordinary organizational and time management skills, and a track record of success in consulting, project management, customer success, and/or change leadership. You’ve proven you can manage complex sets of stakeholders to build buy-in and deliver results, on time and in budget. You identify opportunities and risks, and lead the right team to drive and mitigate them. You actively seek out and learn from developmental feedback.
We will consider and adjust the level of responsibility and compensation for exceptional candidates with different levels of seniority and experience.
Extra credit for:
Follow this link (http://app.pairin.com/apply/29EF36A1Sg) to take the PAIRIN survey and upload your resume. Please do complete the second half of the survey, so we will know how to best invest in your personal and professional development.